FAQ
About Expoquip
We are located at 6636 Central Avenue Pike in Knoxville, Tennessee. Although our home base is in Knoxville, Tennessee, we ship worldwide, currently to all 50 states and over 37 countries.
Yes, we are a minority-owned business. You can learn more on our About Us page.
We were founded in 1998 by Jorge Sanabria.
Yes, Expoquip is a minority-owned business.
Yes, we have a Whatsapp number. We can be reached at 1-865-640-6312.
Expoquip offers multiple freight options including several LTL companies along with UPS, FedEx, and DHL for smaller packages. We also offer ocean freight when needed. If you have a preferred freight forwarder, let us know! We’ll do our best to ship with them and get your parts to you as smoothly as possible.
What Expoquip Sells
We do rent heavy equipment. You can find out more information here.
Yes, we do. We have thousands of parts available in stock at all times.
Yes, we are able to get the parts that dealers do not have or parts that have been discontinued.
Short-Block: Includes the engine block (the lower half of the engine), crankshaft, connecting rods, and pistons.
Long-Block: Adds the cylinder head, camshaft, and valvetrain components.
Complete Engine: Includes everything for a fully functional engine, including external components and accessories.
We offer both.
Exchange – Send us the old component and we’ll send you a fresh one in return.
Outright – If you don’t have an old component to send in, we’ll sell you the one you need outright.
Expoquip is an independent dealer and authroized distributor of many top-tier aftermarket brands. We want to ensure our customers get the best deal on the parts and equipment they need rather than pushing particular brands. To learn more about the brands we distribute, click here
Yes, we sell used parts and components. All our used parts are inspected and guaranteed to be in good, working condition. We offer used parts and components for thousands of earth-moving or heavy equipment makes and models.
Yes, we rebuild components for many different brands. You can learn more here. Our rebuilt components are shipped throughout the United States and abroad. We offer dyno testing (link to blog). This saves our customers money and downtime, and who doesn’t love that?
Yes, we offer various OEM and aftermarket parts for many brands. To learn more, click here.
Yes, we sell undercarriage parts for many makes and models. To learn more about a specific part, feel free to reach out today, by clicking here.
Yes, we sell G.E.T.
Delivery + Shipping
Yes, we deliver locally to Knoxville, Tennessee and the surrounding area.
Yes, we will ship to all 50 states in the United States.
Generally our items will ship out same-day, unless it’s an out-of-stock item. You’ll receive a notification when your item(s) ships.
Yes, we would be happy to dropship to any of your customers with any instructions that you provide. We respect your customer relationship. We’ll send it blind, so it won’t include any of our Expoquip information or pricing. This is part of our core values. You can learn more on our About Us page, here.
Yes, the customs fee is paid by the buyer.
Payment
Yes, we accept all major credit cards.
Yes, with an approved application, we can extend up to Net 30 terms.
This depends on how soon your references respond. Once we receive those references, we’re able to process your application within two business days.
We accept all major credit cards, cash on delivery (COD), letter of credit, wire transfer, and PayPal. You can also open an account with us.
We only accepts payments in USD.
We offer a simple and easy application process for lines of credit. If you’re approved, you’ll be able to open a line of credit with us. To learn more about this, click here.
Warranty + Returns
Our return policy depends on the condition of the parts being returned.
Yes, we charge a 15% restocking fee for returned parts.
New – It depends on the part or component, but all of our parts carry a minimum of 6 months. Many parts and components will carry longer warranties. You will be informed of your part or component’s specific warranty at the time of purchase.
Used – All of our parts are guaranteed to be in good working order. Parts will be non-returnable after 30 days.
Rebuilt – It depends on the component, but we offer a minimum of 90 days warranty. If your specific component comes with a longer warranty time frame, you will be informed of this at the time of purchase.
These are factory specific. Your parts specialist would be happy to discuss this with you and answer any questions you may have.
CORE Returns + Criteria
Cores must be intact and returned within 30 days. Additionally, the freight should be pre-paid.
